This privacy statement was last updated on September 2, 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://www.searchviu.com/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- A telephone number
- An email address
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 6
1.2 Registering an account
1.2 Registering an account
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Geolocation data
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 3
1.3 Newsletters
1.3 Newsletters
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.4 To support services or products that a customer wants to buy or has purchased
1.4 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- A telephone number
- Geolocation data
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 3
1.5 Compiling and analyzing statistics for website improvement.
1.5 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.6 Payments
1.6 Payments
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Geolocation data
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data upon termination of the service for the following number of months: 120
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
Processors
Name: Google Ireland Limited
Country: Ireland (EU) – with possible data processing in the USA
Purpose: Hosting and cloud infrastructure (Google Cloud Platform), collaboration and email (Google Workspace), website statistics (Google Analytics), spam/bot protection (reCAPTCHA), and font delivery (Google Fonts)
Name: ActiveCampaign, LLC
Country: USA (EU-U.S. Data Privacy Framework certified)
Purpose: Email marketing / newsletter delivery and CRM (marketing automation)
Name: Leadinfo B.V.
Country: Netherlands (EU)
Purpose: Identification of visiting companies based on IP address for B2B lead generation (only after consent)
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data Processing Agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
10. Contact details
searchVIU GmbH
Gebrüder Wright Str. 58
53125 Bonn
Germany
Website: https://www.searchviu.com/en/
Email: info@ex.comsearchviu.com
Phone number: +49-(0)228 50469090
11. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
Using the searchVIU application
This section describes how searchVIU GmbH processes personal data when you use our online applications and services (for example the searchVIU platform, Quolity and Promptmate), where searchVIU acts as the controller for that data.
Note on customer data. Where you or your organisation submit data into the application to be processed on your behalf — for example website content we crawl, connected data sources, or content entered into workflows — searchVIU acts as a processor, not a controller. That processing is governed by our Data Processing Agreement, not by this privacy statement.
What data we process
When you use the application, we process:
- Account and registration data — name, email address, organisation, and login credentials.
- Authentication and security data — log-in records, session information, and IP address.
- Usage and activity data — the actions you take in the application, the configuration you set, and technical logs generated during use.
- Billing data — where applicable, billing details and subscription information.
- Support and communication data — the content of requests you send us and our correspondence with you.
Purposes and legal bases
- To provide, operate and secure the application and to perform our contract with you — legal basis: performance of a contract (Art. 6(1)(b) GDPR).
- To keep the application secure, prevent misuse, and maintain technical logs — legal basis: our legitimate interest in a secure and reliable service (Art. 6(1)(f) GDPR).
- To handle billing and to comply with legal and tax obligations — legal basis: legal obligation (Art. 6(1)(c) GDPR) and performance of a contract.
- To respond to support requests — legal basis: performance of a contract and our legitimate interest in assisting users.
- Where you have opted in, to send product updates, news and how-to guides — legal basis: consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.
Recipients and sub-processors
We host the application on Google Cloud Platform. Where we engage additional service providers to operate the application, we do so under appropriate data protection agreements. A current list of the sub-processors that process personal data on behalf of our customers is maintained at http://platform.searchviu.com/subprocessors and forms part of our Data Processing Agreement.
Retention
We retain account and usage data for the duration of your contract and delete or anonymise it thereafter, subject to statutory retention periods (for example tax and commercial-law retention obligations for billing records). Technical logs are retained only for as long as needed for security and operational purposes.
Your rights
Your rights as a data subject — access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with a supervisory authority — are set out in section 8 and apply equally here. and apply equally to the processing described here.
Phone calls and our AI phone assistant
When you call us and nobody can take your call personally, an AI-based phone assistant answers on our behalf. It informs you of this at the start of the call. It takes your request, can connect you to the responsible person on request or in urgent cases, and forwards your message to us.
Data processed. Your phone number (caller ID), time and duration of the call, the information you give during the call (for example name, company, callback number and request), an automatic transcript, a summary and a short report of the assistant, and an internal urgency rating.
No audio recording. Your voice is processed in real time only, to understand and answer you. No audio recording is stored.
Purposes and legal bases. Handling your request and preparing or performing a contract (Art. 6(1)(b) GDPR); our legitimate interest in being reachable and handling calls even when nobody is available (Art. 6(1)(f) GDPR). The urgency rating only serves our internal prioritisation and has no legal or similarly significant effect on you; it is not an automated decision within the meaning of Art. 22 GDPR. Your request is always forwarded.
Recipients and processors. Telnyx LLC (telephony; call audio is processed in Frankfurt), Google Cloud (AI speech processing with Gemini and hosting, EU region) and Google Workspace (delivery of the call report to us by email). All processors are bound by data processing agreements. Where data may be transferred to the USA, this is based on the EU-U.S. Data Privacy Framework and the EU Standard Contractual Clauses. Google may retain inputs to the AI model for up to 90 days in the EU solely to prevent abuse.
Retention. The transcript, summary and report are sent to us by email and deleted after 12 months at the latest. Technical logs contain no call content and are deleted after 30 days.
Your rights. Your rights as a data subject are set out in section 8 and apply to this processing as well. If you do not want to speak with the AI assistant, you can end the call at any time and contact us by email at info@searchviu.com.
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